Experience

Eastern Suffolk BOCES

Aug 2022 - Present

Office Application Specialist

Provide direct support to Schooltool districts that contract with Eastern Suffolk BOCES for services.

Achieved Schooltool Level I Certification.


American Institute of Physics

Oct 2015 - Aug 2021 · 5 yrs 11 mos

Product Manager

Played an integral role in incorporating product management into an organization where the role had not previously existed, evangelizing the benefits of product management, implementing an SLA, and defining the product-project lifecycle.

Oversaw all aspects of AIPP’s online publishing platform, Scitation, which includes defining the product vision, maintaining an 18-month product roadmap, backlog prioritization, sprint planning, and business as usual maintenance.

Led a cross departmental team in a major platform migration to a new SaaS vendor that was completed in under a year, coming in on time, over scope and under budget.

Exceeded KPI’s after migrating to the new platform achieving a 26% increase in sessions, a 17% decrease in bounce rate and a ~40% reduction in page load times.

Overtook development of a new product, eSpectra, which was to see a delay of two months to market, completely adjusted the sprint process, release process, re-prioritized the backlog and redefined the MVP in order to launch the product on time.

Handled multiple projects utilizing internal and external resources around the globe including launching new online publications, corporate website redesign, and data exchange development between systems.

Initiated and led teams through annual company-wide road-mapping, defining business opportunities, outlining clear requirements, and prioritizing scope to ensure all products effectively supported strategic priorities.

Direct management of a Web Designer and a Junior Product Manager, and mentorship of the JPM and another Product Manager, providing leadership and teaching product management principles and best practices.

Acted as an interim director for the Product Management team since August 2017, running daily stand ups, handling trainings, budgets, reviews and working directly with the executive team on the department and company strategy and goals.


Centris Group

Feb 2011 - Oct 2015 · 4 yrs 9 mos

Product Manager

Provided leadership, vision, and oversight of the complete SDLC for the company's flagship and growth products.

In a blended (Agile & Waterfall) environment, built a 12-month roadmap based on product vision & strategy, maintaining and prioritizing a backlog of work across multiple products.

Created detailed specification documents and wireframes, using Visio, Balsamiq and InVision.

Utilized data analysis, user forums and market research to drive product strategy and vision.

Mentored 2 Business Analysts and 1 Senior Customer Support Rep and assisted in their progression to Product Coordinators then Product Managers.

Scrum Product Owner for redesign involved daily interaction with UX and graphic designers, engineers and internal stakeholders.


Product Manager

Oversaw the day to day development of the product with a keen focus on immediate client needs.

For every product release, work closely with the Development team to ensure that each project is on target, the Training team to verify that documentation is being updated and the Client Services team to answer any questions they may have.

Conduct weekly conference calls with key stakeholders to address questions and to share the outlook and vision of the product.

Prioritize a large backlog of work items compiled of both enhancements and fixes.

eSchoolData

Feb 2010 - Feb 2011 · 1 yrs 1 mos

QA Manager

Managed priorities for a large amount of work items between a small department of dedicated QA Staff.

Utilized and managed resources from Training and Client Services departments when necessary.

Oversaw creation of test plans and release process from start to finish.

Feb 2010 - Feb 2011 · 1 yrs 1 mos

Project Manager

Implement new accounts from Kickoff till Project close with a project duration of 8-12 months.

Created Project Kickoff and Policy & Planning documentation to ensure all aspects of the project were being captured.

Hold Kickoff meetings with stakeholders and sponsors to obtain background information, objectives of the project, define the project scope and structure, determine if there are any constraints or assumptions of the district, how we are reporting on the project (MS Project) and what the deliverables are to be.

Achieve the goal of keeping the project on time and within scope making the transition from their legacy product to our web based product as seamless as possible.

Jan 2008 - Jan 2010 · 2 yrs 1 mos

Trainer

Trained users of varying skill levels on our web based product.

Created training plans and manuals based on my knowledge of the system with a focus on the best approach to train clients.

Educating myself on competitors systems enabled for specialized training plans and made clients feel comfortable changing from one system to another.

Jan 2005 - Feb 2008 · 3 yrs

Data Migration/Account Manager

Starting on the ground floor of a startup company meant being a self starter and working till the job was done.

Analyzed the data structure of their legacy product in order to migrate data across systems.

Constantly refined methods and queries to filter for good data.

Mar 2002 - Mar 2006 · 4 yrs 1 mos